0 844 369 00 03 (cost for a call to 0844)
From other countries: +33 484 390 860
You can also consult our helpdesk.
After difficult years that have been, you no doubt feel ready for a real break away from everything and a chance to fully unwind and let go.
However, you're probably asking yourself lots of questions about your next holiday: Will I be reimbursed if I have to cancel? Will all appropriate health measures be taken? Are we going to be able to enjoy the swimming pool and the entertainment?
To enable you to book with complete peace of mind, we've provided answers to all your questions here…
So don't hesitate a moment longer: take the plunge today!
No need to worry about the Covid crisis any more, with the Zen & Flex Guarantee.Closing of borders, lockdown, government or local authority bans on access to the campsite... The money you pay out for your booking is protected!
The Zen & Flex guarantee applies automatically and free of charge to all bookings confirmed for a stay in 2023. Book your holiday now with complete peace of mind!
In partnership with Gritchen and Mutuaide Assistance, we offer you additional cancellation insurance.
Cancellation for reasons related to individual health (including Covid-19), risks related to professional and everyday life, late arrival, interruption to holiday, assistance, vehicle breakdown... Benefit from optimal cover.
Use your credit note now to pay for your holiday online or by telephone.
Use your credit note to book your holidays yourself directly through the website.
By telephone: a special number has been created for credit note holders, contact one of our advisors on +33(0)4 84 39 08 66.
Do you want to pay in one go? Use your bank card (CB/Visa/Mastercard/PayPal), send us a cheque, take advantage of your "chèques vacances"...
Would you like to spread your payments? Pay in 3 or 4 instalments at no extra cost by cheque or bank card.
We continuously adapt our services in accordance with regulations and a reinforced health protocol in order to offer you the best of our infrastructures.
Make the most of the facilities Swimming pools, slides, children's clubs, restaurants, bars... Read about the conditions under which we will be offering you the best of our services during your holiday.
In collaboration with a practice of doctors specialising in health risk management, we have designed a Covid-19 Prevention Plan bringing together rules adapted to each of our areas.
Hospital grade disinfection, enhanced ventilation of buildings, barrier measures, social distancing... read the details about the exceptional measures that have been taken.