Customer Information - Voucher

Important information

General conditions

Following the French government decree on the 25th of March 2020 under the "emergency law no. 2020-290 of the 23rd of March, 2020", Homair Vacances has taken certain measures to provide compensation for money received by Homair Vacances for holidays which could not or will not be able to take place, beginning from the 1st March 2020 and up to the 15th September 2020, due to the delay in campsite opening dates.

The measures are as follows:

• the customer will receive a non-transferable voucher equal to the amount they paid to Homair Vacances (except for the special cases listed below);
• the sum total of this voucher will be credited to the Homair Vacances customer account;
• this voucher can be usedto book a holiday without any restrictions on the choice of campsite, holiday dates, or length of stay*;
• this voucher can be used for multiple bookings;
• this voucher is valid for 18 months from its date of issue;
• when the voucher’s validity period runs out, any amount that has not been used will become refundable (see below for details about the refund conditions and procedures).

*among the campsites available from Homair Vacances on the date of your reservation

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Calculation of the voucher’s value

Other than in the special cases listed below, the voucher’s value will be equal to all of the sums paid to Homair Vacances.
This corresponds to the amounts paid for the following services:

• accommodation rental;
• additional services/options (including insurance, cleaning, Wi-Fi etc.);
• booking fees;
• tourist taxes.

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How to obtain your voucher

All customers to whom a voucher applies will be contacted individually by email and/or text message and/or phone.
Therefore we would like to ask all of our customers to make sure that their contact details are up to date in their customer account.

For all customers concerned, the vouchers will be credited to their Homair Vacances customer account.

As the situation is constantly developing, please check this page regularly for additional information.

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You paid for your stay in a single instalment

If you have already paid the full amount due for your holiday, Homair Vacances will issue a voucher equal to the sum paid for the services that are covered 

You paid for your stay in several instalments

If you still have any outstanding instalments owing to Homair, then please see the following procedures:

• Homair Vacances will cancel the payments of any outstanding instalments;
• Homair Vacances will issue a voucher equal to the amount paid for the services covered